Privacy notice

Who we are

Istanbul Romance plans romantic evenings for two in Istanbul. It is operated by Empire Concierge LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA, which decides how your details are used (the data controller). You can reach us at book@couplehamam.com or on WhatsApp at +1 646 793 9669. Our booking office, Couple Hamam Istanbul, is also run by Empire Concierge; it keeps the reservation records and sends the confirmation e-mail, so that e-mail comes from book@couplehamam.com.

What we collect

• When you send the plan form: your name, your WhatsApp or phone number, your e-mail address if you give it, the package, the occasion, whether it is a surprise, the day and time, your hotel if you give it, and any ideas you add.
• Where you came from, if the link you used carried it (for example an advertising campaign tag or ad click ID), so we know which of our adverts work.
• When you tap a WhatsApp button: a short reference code (for example "Ref: AB12CD") is added to your message and stored with the ad click details of your visit, if any. The code is kept in your browser for this visit only (session storage).
• If you continue on WhatsApp: the messages you send and our conversation with you.

Why we use it, and on what basis

To plan, confirm and run your evening, to contact you about it, and to prevent duplicate or fraudulent requests. We use your details because you asked us to plan and book (performance of a contract, or steps before one), and to keep the records the law requires. Measuring which adverts work relies on our legitimate interest and, where the law requires it, your consent. Sending the form confirms that you have read this notice; it is not a marketing consent. We do not send marketing and we do not sell your details. If you tell us it is a surprise, we contact only you.

Advertising measurement and cookies

This website may use the Google tag to measure our Google Ads; at the moment no tag is active. If one is added, advertising cookies are used only where allowed: visitors in the European Economic Area, the United Kingdom and Switzerland start with them off until they allow them, and anyone can change the choice at any time with "Privacy choices" at the bottom of the page. When a reservation is saved, Google would receive only its reference and value; your name, e-mail and phone are never sent. Ad personalisation is always off.

Who receives it

• The hammam receives only what it needs to welcome you: your first name, the number of guests, the ritual, the day and time and, if you asked for one, the pickup details. It never receives your phone number or e-mail address.
• Other providers of your evening (yacht operator, photographer, driver, decorator) receive only what they need for their part: your first name, the time and place.
• Service providers that host this website and run our records, e-mail and WhatsApp messages (such as Cloudflare, our e-mail provider and WhatsApp), and Google for advertising measurement as described above.
• Authorities, when the law requires it.

Transfers abroad

Our company and some of our service providers are outside Turkey and the European Economic Area, so your details may be processed in the United States and other countries. Where the law requires it, we rely on standard contractual clauses or another safeguard the law allows (GDPR Chapter V, KVKK Article 9).

Other services this website uses

Fonts are served from this website. When you type your hotel name, the text is sent through our server to the Photon geocoder (OpenStreetMap data, operated by Komoot) to suggest hotel names; nothing else about you is sent.

Payment

Nothing is paid on this website. We never ask for card details here.

How long we keep it

Booking records and related messages are kept for up to 3 years after your evening for accounting and dispute purposes, then deleted or anonymised. Conversations that do not lead to a booking are kept for up to 12 months.

Your rights

You can ask to see, correct or delete your details, to restrict or object to their use, to withdraw a consent you gave, or to receive a copy, by writing to book@couplehamam.com. We answer within 30 days. These rights come from the GDPR (Articles 15 to 22) and, in Turkey, the KVKK (Article 11). You can also complain to your data protection authority, in Turkey the Personal Data Protection Authority (KVKK).